Housing Ventures Trust

YourView

We want YourView

YourView is South Tyneside Housing Ventures Trust's new online feedback service exclusively for customers. It gives you the opportunity to tell us what you think, helping us to improve our services for the future.

You can take part in online surveys, consultations and interactive tasks at a time that suits you. In return for your participation, for every completed survey, you will receive a £1 Amazon.co.uk Gift Card*.

Current survey

South Tyneside Housing Ventures Trust Survey 2019 is now closed.  

Thank you to everyone who completed the survey. Details of results will be available soon. 

Activities will also be promoted on our social media pages.

Housing Ventures Trust Facebook

How does YourView work?

Complete each survey and you will receive your reward by email within 2 weeks of the survey closing date. 

How do I take part?

Surveys will be advertised on the website and social media. You must be an existing tenant of a South Tyneside Housing Ventures Trust property to take part in YourView. You must agree to the terms of the Privacy Notice at the start of each survey and you will need to provide your name and first line of address for verification purposes. You will also need to provide your email in order for your Amazon.co.uk Gift Card* to be issued.

You must fully complete the survey to receive a reward. Respondents who are not registered as the tenant of a property will not be eligible for the rewards scheme and views will be discounted. Only one survey per tenancy will be allowed - any duplicate surveys will not be counted and will not be eligible for a reward.

Want to make a complaint?

YourView is not an avenue for complaints. To make a complaint, visit South Tyneside Homes complaints and feedback.

Privacy notice

YourView is a survey scheme aimed at helping South Tyneside Housing Ventures Trust to improve services. Survey rewards are provided for tenants who give us feedback, as this forms part of our customer involvement and improvement framework as a housing management company.

For the purposes of gathering personal details and survey information, we are using the Survey Monkey website. Our rewards scheme uses Amazon.co.uk Gift Cards which are limited to one per household per survey.

The rewards scheme is only available to legal tenants of properties managed by South Tyneside Housing Ventures Trust.

The lawful basis for collecting and using your data is your consent. South Tyneside Homes is the data processor for the information on behalf of South Tyneside Housing Ventures Trust Limited, the data controller. You may withdraw or change your consent at any time by contacting housingventurestrust@southtynesidehomes.org.uk 

View our full Privacy Notice.

*Restrictions apply, see www.amazon.co.uk/gc-legal